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How many packs of a medicine can I obtain with a repeat prescription?

In accordance with our internal guidelines, we dispense medication packages for a maximum period of three months. These guidelines are based on the legally binding collective agreement between the Pharmacists' Association and the health insurance companies, as well as the Regeln der guten Abgabepraxis der Kantonsapothekervereinigung. They aim to reduce the waste of medication and thus ease the burden on health insurance companies.

Can I return or exchange products purchased at the Sonnen-Apotheke Köniz?

Depending on the situation, a distinction is made between the following cases:

• Warranty case:
  Defective products may be exchanged for a replacement item, provided that the defect was not caused by improper storage, incorrect handling, or use by the customer.
• No right of return in the event of a wrong purchase:
  An exchange or return of correctly dispensed, non-defective products due to a wrong purchase, change of mind, or non-use by the customer is excluded.

Can I hand in expired medicines for disposal at the Sonnen-Apotheke Köniz?

You can hand in medicines without their outer packaging and package inserts, as well as syringes and needles, in secure packaging for disposal. On request, we also dispose of small quantities of chemicals. We do not dispose of cosmetics, food supplements or other residual waste.

What are the order times for a product that I pick up at the Sonnen-Apotheke Köniz?

If the product is in stock, it may be collected at the time specified by the responsible healthcare professional.

If we need to order the product and it is available, the following generally applies:

• If you order the product before 11:45 a.m., it will be ready for collection on the same day from 4:00 p.m. (Saturdays from 3:45 p.m.).
• If you order after 11:45 a.m., it will be ready for collection the next day from 9:00 a.m.

Please note that direct orders, imports and formula magistralis preparations have longer delivery times. We will inform you by phone as soon as these products arrive at our pharmacy.

Please use our contact form to order a product.

To the contact form

What are the order times for products that I receive by the home delivery service?

If we have the product in stock and you order it before noon (12:00), you will usually receive it on the same day between 1:30 and 3:00 p.m. Orders placed after noon (12:00) will be delivered the next day.

If we need to order the product and it is available, you will usually receive it the next day between 1:30 p.m. and 3:00 p.m.

Please note that direct orders, imports and formula magistralis preparations have longer delivery times.

Short-notice adjustments or interruptions of the home delivery service due to staffing availability are expressly reserved. There is no legal entitlement to the home delivery service.

Please use our contact form to order a product.

More information about the home delivery service

What are the benefits of the Sonnen-Apotheke Köniz loyalty card?

With the loyalty card, you earn one point per CHF spent on non-prescription medicines. You receive 10 points per CHF spent on Klorane®, Avène®, Ducray® and Louis Widmer® dermocosmetics. You also earn 25 points per prescription redeemed. For every 500 points, you will receive a digital voucher worth 5 CHF, which you can redeem when purchasing non-prescription products or services.

Will my medication be automatically prepared for me when my doctor sends a new prescription to Sonnen-Apotheke Köniz?

We only prepare medication for pick-up if this is explicitly stated in the email.

Under what circumstances does Sonnen-Apotheke dispense medication prior to a prescription?

Prior dispensing (Vorbezug) refers to the dispensing of a medicine that is to be billed to the health insurance without there being a valid prescription at the moment. Prior dispensing is only possible for existing customers who have been prescribed the medication in question for a long period of time and have already scheduled a new doctor's appointment. In case of doubt, the doctor must first be informed. High-risk medicines, high-cost medicines and narcotics (Betäubungsmittel) listed in Schedules (Verzeichnisse) A and B are excluded from advance dispensing. The decision and responsibility for advance dispensing always lies with the pharmacist. There is no legal entitlement to advance dispensing.

What happens if my medicine is affected by a supply shortage?

If your medication is affected by a supply shortage, we will check for therapeutic equivalents, other galenic forms, as well as manufacturing and import options. If necessary, we will discuss this with your doctor.