Frequently asked questions
Frequently asked questions
- How many packages of a medication can I obtain at one time?
In accordance with our internal guidelines, we dispense medication packages for a maximum period of three months. These guidelines are based on the legally binding collective agreement between the Pharmacists' Association and the health insurance companies, as well as the Regeln der guten Abgabepraxis der Kantonsapothekervereinigung. They aim to reduce the waste of medication and thus ease the burden on health insurance companies.
- Can I return or exchange products purchased at the Sonnen-Apotheke Köniz?
Depending on the situation, a distinction is made between the following cases:
- Warranty case:
Defective products may be exchanged for a replacement item, provided that the defect was not caused by improper storage, incorrect handling, or use by the customer. - No right of return in the event of a wrong purchase:
An exchange or return of correctly dispensed, non-defective products due to a wrong purchase, change of mind, or non-use by the customer is excluded.
- Warranty case:
- Can I hand in expired medicines for disposal at the Sonnen-Apotheke Köniz?
You can hand in medicines without their outer packaging and package inserts, as well as syringes and needles, in secure packaging for disposal. On request, we also dispose of small quantities of chemicals. We do not dispose of cosmetics, food supplements or other residual waste.
- What are the order times for a product that I pick up at the Sonnen-Apotheke Köniz?
If the product is in stock, it may be collected at the time specified by the responsible healthcare professional.
If we need to order the product and it is available, the following generally applies:
- If you order the product before 11:45 a.m., it will be ready for collection on the same day from 3:00 p.m. (Saturdays from 3:45 p.m.).
- If you order after 11:45 a.m., it will be ready for collection the next day from 9:00 a.m.
Please use our contact form to order a product.
- What are the order times for products that I receive by the home delivery service?
If we have the product in stock and you order it before noon (12:00), you will usually receive it on the same day between 1:30 and 3:00 p.m. Orders placed after noon (12:00) will be delivered the next day.
If we need to order the product and it is available, you will usually receive it the next day between 1:30 p.m. and 3:00 p.m.
Short-notice adjustments or interruptions of the home delivery service due to staffing availability are expressly reserved.Please use our contact form to order a product.
